Effective Date: 9 September 2026

This policy applies to physical products ordered through the PSTi website.

Orders are processed after successful confirmation of payment and availability of the ordered product.

Processing time may vary depending on the product and order requirements.

Orders are delivered to the address provided by the customer during checkout.

The estimated delivery period and applicable delivery charges, where relevant, will be displayed or communicated during the ordering process.

Delivery timelines are estimates and may be affected by circumstances beyond PSTi's reasonable control.

Delivery availability may depend on the customer's location and the availability of our delivery/logistics partners.

If delivery is unavailable to a particular location, the customer will be informed as applicable.

Customers are responsible for providing a complete and accurate delivery address and contact information.

PSTi will not be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

If a package appears damaged at the time of delivery, customers are encouraged to document the condition and contact PSTi promptly.

For damaged, defective or incorrect products, please refer to our Refund, Cancellation & Return Policy.

Where products are perishable or have specific storage requirements, customers should follow the storage and consumption instructions provided with the product.

Delivery and handling arrangements may vary according to the nature of the product.

For online, onsite or corporate wellness services, delivery means provision of the service according to the schedule and format agreed with the customer or organisation.

The applicable schedule and mode of delivery will be communicated before commencement of the service.

For questions or concerns regarding this policy, please contact us at:

• Email: contact@psti.in

• Phone: +91 8178694882

• Address: PSTi Rejuvenating Awesome Wellness, 204, Khasra No. 365, Plot No. 27 B, Sultanpur Main Market, New Delhi 110030